Bakehouse | Food and beverage
Bakehouse | Food and beverage
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FAQs

Yes, you can modify the shipping date for your order. If you have a preferred shipping date due to moving or any other reason, simply let our customer service team know, and we will hold your order and ship it to arrive on or after your specified date. Please reach out to us with your order details and desired shipping date, and we will take care of it for you.


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If the product you received has a defect or is missing parts, such as rough looking pads on the bottom of stools, please contact our customer service team. We are committed to ensuring your satisfaction and will send you a replacement set for the affected parts. You should receive the replacement within a few days of your request. Let us know if there are any more issues or how else we can assist you.
Before making a purchase, you can request a detailed invoice from us that includes a full breakdown of costs, including any discounts or promotions that apply to your order. This will help you to understand the total cost of your purchase before finalizing it. Simply reach out to our customer service team, and we will provide you with the necessary information promptly.
Ordering

Where do you ship?

x


How long does shipping take?

x


How do I track my order?

x


Return, refund & exchange policy

x


Can I return/exchange items if I change my mind?

x


Do you offer refunds?

x


Can I return a sale item?

x

Can I change my order?

x


Can I cancel my order?

x

Which payment types do you accept?

x


Do you offer Buy Now Pay Later?

x


Do you offer Layby?

x


Are there any surcharges

x


How long should a refund take to reach me?

x


Do you offer gift receipts?

x

Do you offer gift cards?

x


How long are gift cards valid for?

x


Can I exchange a gift card for cash?

x

Products

What are your products made from?

x


Do you have a vegan/vegetarian range?

x


Do you have a gluten free range?

x


Are you products kosher/halal?

x

Are you products suitable for consumers with allergies?

x


Do you products contain peanuts/tree nuts/egg/dairy/gluten?

x

Company

Our founders

x


Our team

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Mission and values

x


Do you support any charities?

x

Where are your stores located?

Domestic

x

International

x

Are your products stocked at other stores?

Domestic

x

International

x

When are you open?


Sales

x


Support

x


Corporate

x

Rewards

What do loyalty program members get?

x


How do I join the loyalty program?

x

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